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Obviously we- working FWD/ logistic company, we are all underdog, we don't have the right to complaint with airline/ shipping line for any fault. But like Jack Ma said, maybe it's the opportunity for FWD to grow up and develop so strongly like now. Wen shipping line don't respond in time or say something in short not satisfied, so our customers ( and human in general) refer another service in faster, softer. Yes, everybody enjoy to work polite, gentle person, right?

For example, instead of sending a Delay Notice or Roll-over Notice with a message: " Due to the constraint space on..., we need to move your shipment to another ETD..." which we can real fully on the PDF Notice, FWD need to do something more. And that's also makes this FWD better than another one.

Below is some reason i often use: ( đừng nghĩ tui hay viết vầy để lừa dối ai nha mn, tui cũng đã làm hết sức để đưa ra phương án tốt hơn, nhưng lời nói gói vàng, hãy lựa lời mà nói để không mất lòng nhau nữa ạ)

1. Congestion at port or terminal
You can use this reason usually, i'm sure that port or terminal always in stuck, just less or more. Congestion means the number of containers arrives at the port is huge (exceeding the norm with a reserve). In particular, this applies to transshipment ports, where the turnover of transit cargoes is much higher than import-export. Therefore, vessel must wait loner to berth and that delays happens.
You should update the status of port to report with customer the right information once delay occurs.

2. Overbookings and rollings
As you know, shipping line open to overbook. Then, when after confirmation of the booking the line unilaterally "cuts" your containers from loading and roll them to the next vessel - this reason bears the name "overbooking of the vessel", i.e. there is not enough space on the vessel on the actual date to immerse your planned containers. For example, this is the most common reason for cargo delays during export, especially in the peak season, for example in the Chinese New Year, or before the beginning of Christmas.

3. Weather conditions
It requires huge knowledge if you wanna be good saleman. If your cargo is delivered by sea - the influence of hydrometeorological factors on the controllability of the ship has the most direct relation to terms of delivery of your cargo. The deviation from the route depending on weather conditions will require time costs for adjustment of the course, and in case of especially severe storms - even the shelter of the vessel in the nearest safe port, which may in some cases shift the delivery time for 1-2 weeks.

4. No space at berth
A term that is well known to marine industry professionals - congestion of ships - usually a seasonal phenomenon in some of the busiest ports in the world. Although recently the world community observes that the largest ports such as Shanghai, Singapore, Rotterdam, New York, etc. successfully apply the latest technologies, including IT, and their workload does not prevent them from avoiding congestion, while ports like Port Said and Chittagong, which are dozens of times concede in turnover, continue to suffer from this problem.

5. Holidays and weekends
In today's world about 60% of all world terminals work without holidays and weekends, because the planning of work of ships and freight companies becomes more efficient and the profit of all parties involved increases. However, there is still a considerable number of ports where stops for the weekend take place, and this surely affects the speed of goods delivery. In ships chartering, there is even the concept of Sshex/Sshinc (Saturdays, Sundays, Holidays excluded/included) at which the days off and holidays are not taken into account of the laytime (no freight works) or taken (freight works are produced). Here we are talking about the technical work of the terminal, and not mentioning the work of customs and other port structures, which in almost 100% of cases do not work.

6. No free space on feeder
In this case, even a division of the bill of lading is possible. Containers are waiting for a new vessel in the port of transshipment, because the dispatch service of the line could not allocate space on the planned feeder. The reasons can be different, but as a rule it is connected with one certain reason which has caused an offset in a chart, and all consignors, whose bookings have been declared earlier of yours, should be sent on a feeder in a priority, and you will have to wait. Today, shipping lines try to fight such tendencies to avoid complaints from clients and not to cause additional expenses on storage/demurrage of containers.

If you read until here, thank you so much. Hope everyone become what you wanna be, success in work and life.

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